Shipping & Return Policy


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Shipping cost is changed according to the countries, the areas, and the weight (volume weight) of the package. We ship the order safely and quickly at reasonable price. For Remote location, the additional shipping fee is required. Please note that the accidents such as the damage, the loss, the elay caused by the shipping option are customer's responsibility. In that case, we have no obligation to refund the money and compensate for it. Insurance is available for each shipping option. Please see the details of the shipping option below and contact us if you need.


[International Delivery]

FedEx International Economy

Company: FedEx
Type: Air
Time: About 4-6 business days
Tracking: Available
Insurance (Option): 160 JPY per item value of 12,500 JPY (Please note if you need)
Minimum Fee (As of March, 2018)
  • Zone D (New Zealand, Fiji...): 3,200 JPY
  • Zone F (US, Canada, Mexico...): 2,000 JPY
  • Zone G (Brazil, Chile, Argentina...): 1,900 JPY
  • Zone H (UK, France, Germany...): 2,200 JPY
  • Zone J (Egypt, Saudi Arabia...): 6,600 JPY
  • Zone U (Australia, India, Thailand...): 2,200 JPY
  • Zone Y (China, Singapore, Hong Kong...): 1,400 JPY


Company: DHL
Type: Air
Time: About 2-4 days
Tracking: Available
Insurance (Option): 2500 JPY or more (Please note if you need)
Minimum Fee (As of March, 2018)
  • Zone D (New Zealand, Fiji...): 1,600 JPY
  • Zone F (US, Canada, Mexico...): 1,400 JPY
  • Zone G (Brazil, Chile, Argentina...): 4,300 JPY
  • Zone H (UK, France, Germany...): 2,100 JPY
  • Zone J (Egypt, Saudi Arabia...): 4,300 JPY
  • Zone U (Australia, India, Thailand...): 1,600 JPY
  • Zone Y (China, Singapore, Hong Kong...): 1,500 JPY


[Domestic Delivery]

Sagawa Express

Company: Sagawa Express
Type: Land
Time: 2-3 days
Tracking: Available
Minimum Fee (As of March, 2018)
  • Hokkaido: 1,650 JPY
  • Aomori, Iwate, Akita, Miyagi Yamagata, and Fukushima: 1,450 JPY
  • Okinawa: 1,650 JPY
  • Others: 950 JPY
  • Free Shipping (except for Hokkaido, Okinawa, & other islands) for purchase of 30,000 JPY & Up: 

For domestic delivery, we use Sagawa Express as a delivery company. If the total amount is higher than 30,000 JPY, free shipping is applied. Customer can receive the package in Japan. Please write the correct information of the shipping address in Japan. Phone number should be phone number in Japan. To send to Hokkaido, Okinawa, and other islands, remote delivery cost is needed and the delivery company may change. 


Custom Duty & Tax

All import duties and taxes are the responsibility of the customers and will be collected separately in the destination country. We have no obligation to notice the customers the amount and rate of the custom duties and taxes. We recommend you to check them using the following websites. 


Return Policy

Basically, we cannot accept any cancel request after the manufacturing and purchasing from our suppliers are in process. If you do not need the product, I’m afraid we have to ask you for the cost spent for manufacturing and stocking.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

We have a policy of no return and exchange, except for the case of the defective items. Before sending the items back, please email us at with the pictures of the items for us to confirm their condition.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your photos of the item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved and we receive the return items, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 113-4 Takatsujiomiya-cho, Shimogyo-ku, Kyoto, Kyoto Prefecture 600-8387 Japan (Phone: +81 75-813-8615).

To return your product, you should mail your product to: 113-4 Takatsujiomiya-cho, Shimogyo-ku, Kyoto, Kyoto Prefecture 600-8387 Japan.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please use a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Our Eexperience

We are very proud to say that we have customers from various countries so far, and the list continues to grow! We have shipped our products the following countries:


  • China
  • Hong Kong
  • India
  • Malaysia
  • Philippines
  • Singapore
  • South Korea
  • Taiwan
  • Thailand
  • Vietnam


  • Austria
  • Belgium
  • Denmark
  • France
  • Germany
  • Greece
  • Hungary
  • Italy
  • Ireland
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

North America

  • Bermuda
  • Canada
  • Mexico
  • United States


  • Australia
  • New Zealand

South America

  • Argentina
  • Brazil
  • Bolivia
  • Chile

Middle East

  • Bahrain
  • Israel
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