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Shipping Policy


Shipping Option Shipping

We ship items to all over the world* safely and quickly using "DHL" or "FedEx" at reasonable price. Shipping cost is changed according to the shipping address and the volume weight of the package. The shipping cost is not included in the product price. It is displayed on the cart after customer enters shipping information at check-out.


  • Shipping Option: Both DHL and FedEx are available now. 
  • Average Shipping Time: 3.9 days by DHL and 3.5 days by FedEx for several days (as of April 14)
  • Tracking: Customer can check and track the order status on the order status page and Facebook messenger.
  • Minimum Shipping: To US and Canada: from 2000JPY (about 19USD) / To UK, Germany, and France: from 2400JPY (about 19EUR)
  • Domestic Delivery: Sagawa Express is available to deliver to Japanese address
  • Remote Area: Sometimes, additional shipping fee may be required if the shipping address is their remote location. In this case, please be assured that we will ask the customer if it is acceptable or not before processing the order.
  • Manual Calculation: If it displays "Ask us ( before you order" on the shipping option at check-out, please contact us before you order so that we calculate the shipping cost and send an invoice to customer manually. 

*We've shipped to the following countries & areas in the recent 3 years (alphabetical order):

  • Argentina
  • Australia
  • Austria
  • Belgium
  • Bolivia
  • Brazil
  • Canada
  • Chile
  • China
  • Croatia
  • Denmark
  • Estonia
  • Finland
  • France
  • French Guiana
  • Germany
  • Greece
  • Guernsey
  • Hong Kong
  • Hungary
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Japan
  • Lithuania
  • Luxembourg
  • Macau
  • Malaysia
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Romania
  • Russia
  • Singapore
  • Slovakia
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • Uruguay
  • Vietnam


Order Processing Time Order Processing Time

Order processing time is the estimated days which would take before shipping the order. For some items, we need to make from scratch or order the maker. It is noted on the each product page. We are sorry but please give us time to prepare the order.


Order Processing Time: About 7-30 Business Days


Custom Duties Custom Duty & Tax

Customer may be required to pay duty and tax in the destination country. If applicable, these charges are the customer’s responsibility. Tax policies vary in each country. Please contact local custom office for more details.